Shipping
What is your standard dispatch time?
Our standard delivery time is 3 -4 days. Note: If the product is out of stock then it may take 14-18 days
What shipping carriers do you use?
We use insured shipping carrier Shiprocket for all deliveries within India.
Is the shipping insured
Yes. All our shipments are insured.
Will I have to pay additional shipping and taxes for my order?
Shipping within India is complimentary. The pricing on the website is inclusive of 3% GST.
How can I Track My Order?
Shiprocket shares a live tracking link for each order with the customer.
Product
Can I get my product personalized?
Kindly email any personalization requests to us at drkjewels@gmail.com and we will let you know on it.
Why does the product appear to be different on the website than the original piece?
We try to capture the design in its utmost essence, with true to reality colors, though sometimes the result is subject to lighting and may appear different on each screen depending on the screen resolution. Each product is unique as it is handcrafted which implies that no two pieces can be exact replicas, with a 5-10% margin on changes in weights and dimensions and therefore the overall look. We strive towards putting all our efforts to match it to the specifications provided on the website and do not compromise on quality at any point.
I see a different price than what I saw earlier for a design, why is that?
We update our prices if there is a noticeable hike in the prevalent gold rates or other precious materials used in the design, this would be the only reason for the hike you see.
Do you have any stores or stockists? I would like to see the product before buying it.
We have our brand store in Delhi. You can reach out to us at drkjewels@gmail.com with your request and we can schedule an appointment or you can walk into our store 282 A Dariba Kalan, Chandni Chowk, Delhi - 06
What is the authenticity and quality of the gemstones used in your designs?
All the gemstones we use are natural and responsibly sourced. They may have, indentations, inclusions or other slight imperfections which are the identity and beauty of naturally occurring gemstones. To know more, you can write to us on drkjewels@gmail.com
Account
Do I need to create an account to place an order?
No, you don’t need to create an account to place an order. You can checkout as a guest, but we will need you to fill in your email address at checkout and phone number during checkout for communication related to order fulfilment and logistics.
How do I reset my password?
You can click on forgot password, to receive a password reset link on your registered email ID.
Do you take customization orders?
All DRK products are mindfully designed and curated to easily become a part of your wardrobe. As of now we do not take any customization or personalization requests. You can get in touch with us on +91 9910341003 or e-mail us at drkjewels@gmail.com and we will review your request and get back to you.
Is your jewelry certified?
Your order package will include a duly signed product specification sheet. We stamp all our products and will honor our commitment in case of any manufacturing defects.